The other day, I asked a client (on a Google document) a question with one of two possible answers. He replied, "good question!" I, being unable to answer the question for him, wrote back, "Let me know what you want."
Apparently, that was the wrong thing to say.
"Is that a command??" came his fast comment.
Oh boy... I had been specifically brought into this project to fix our relationship with this client after a coworker had made a complete and utter mess of things. And what's the first thing I do? Make a mess of things.
I wrote a lengthy comment on the document apologizing and followed that up with an email reiterating how badly I felt about it and all but swore it would never happen again.
His email reply: What nerve! Who do you think you are to apologize to me?!?
Around then is when I had a full-blown panic attack. Heart palpitations? Check. Feeling weak? Check. Breathing difficulties? Check. Feeling a loss of control? Check. Sense of terror? Check with an exclamation mark.
This was definitely not what my boss had in mind when he brought me on to the project.
I sat in my chair, Freaking. Out. I couldn't believe it. It made no sense. I knew this client was far from ecstatic with the mistakes of my predecessor, but an explosion of such epic proportions over a poorly phrased request? Oh. My. Goodness.
After sitting there numbly for a few minutes, I decided to backtrack to where it had all started: my poorly phrased request. There, sitting prettily next to my apology, "C'mon, loosen up!"
Ever felt incredibly relieved and ready to kill someone at the same time? I can cross that off the "I'd rather pass" bucket list. I wanted to fly to his country of residence and... Well, I needn't write it.
What a stupid, idiotic, dastardly thing to do!!! The agmas nefesh I was forced to go through because he was in a "playful" mood! Aaaaghhhhhh!!
What is wrong with people??
It's nice to know I'm not the only one struggling with Learning to say Nothing. Thankfully, I've already learned how not to play cruel jokes, unlike some other people I have the misfortune of having in my life.